Q: What if I find the wares I received are not the wares I ordered?
A:Please check your order-form first and see whether it's because your mis-operation that you ordered the wrong wares. Anyway, once it happens, please contact us by E-mail, we will solve this problem for you ASAP.

Q:Under what circumstance will we contact you first?
A:
1,To inform you that your order-form has been successfully submited and received. We'll send you an affirmation E-mail for the order-form information.
2, To inform you that we've received the money.
3, To inform you that your ware has been sent out and remind you to check through your local post.
4, To tell you that something wrong with your address or other information so that we can't contact you. If we haven't received your reply within 24 hours we'll have to cancel your order-form.

Q: Why do no one contact me after I've submitted my order-form or I've remitted?
A: There are some possibilities that we may not contact you:
1, You didn't give us the correct E-mail;
2, Something's wrong with the E-mail Server so that the E-mail couldn't reach you;
3, You didn't write down your Order-Form Number/ User name on your remittance order;
4, Your order didn't succeed. (Please check the status of your order-form in CPI E-shop).

Q: Can I put the payment in the envelop and send it to you directly?
A: We can't accept that method. It's strictly stipulated by China Post that sending money in the envelop is forbidden. Anyway, it's not safe, and we can't take on the responsibility if your money in the envelop is lost.

Q: Why can't I see the wares today while I saw them several days ago?
A: When a kind of ware has been sold out temporarily , we'll take it down from our shop shelf. When the ware's gained stocks again, we'll put it onto the shop shelf once more so that you may see it again and order it. So please keep a close eye on our shop if you'd like to buy your favorite wares.

You may click "Searching the History" or "Order-Form Searching" to check the information and the status of the order-form.
After logging in, you may click "Searching the History" to see all the order-forms you've submitted in CPI E-shop and their statuses. You may also cancel the order-form which hasn't been dealed with. You may click "Order-Form Searching" to check the detailed information of the order-form. You can only cancel the order-form within 24 hours after submitting it.

Ware Searching
1,Keyword Searching
Click "Ware Searching" on index to enter searching page.
If you want to search for some ware, just choose the sort of the ware, and input the corresponding information.

2,Classification Searching
Click "Ware Sort" to enter sort page, and searching for your interested wares by choosing the sort.

About Payment
1) Method 1: Through Post

You can send us the payment through post. Please remember: Your Order-Form Number and your User Name

should also be written on the remittance order!

Our address in English is:

Mr. Fanlei
Beijing CPI Netech Co., Ltd
Room 623, Building of China National Philatelic Corporation(CNPC)
No.2, Xuanwumen East Street ("Xuanwumen Dong Da Jie")
Xuanwu District, Beijing,
100051 P.R.China

BTW, following is our address in Chinese. We think it will be more exact. So you may also save this

address-image, print it,... and use it.



2) Method 2: Western Union

If you have any question, please visit its website: www.westernunion.com, or

contact its service center directly:

WESTERN UNION FINANCIAL SERVICE,LNC.
100 Summit Avenue,Montvalc,New Jersey USA 07645
FOR CUSTOMER SERVICE IN THE U.S,PLEASE CALL:314-298-2313

Please remember our information when you choose this method:

Address: Xuanwu District, Beijing, P.R.China
Postal Code:100051
Phone Number: 86-10-63014267
Receiver: First name: Lei; Last name: Fan

After you've send your payment through this method , you will get a Money Transfer Control Number by

Western Union.(This is very important! ) Then, please tell us your relative information (including

your User-name, Order-Form Number and Money Transfer Control Number)by E-mail (e_com@cpi.com.cn ) to ensure your payment.

Please remember: we cannot accept any Check or Credit Card!

About Ware-Delivering:

About Postage and Registration Fee:

Weight of the Wares	Postage (RMB)
< =20 g	4.00 yuan + registration fee 8.00 yuan
Additional charge for each 10g or fraction thereof above 20g	0.50 yuan + registration fee 8.00 yuan

After Service:

Principle of Exchanging a Purchase
Since philatelic items belong to special goods, each ware which has been sold out cannot be returned by clients. If there's sth wrong with the conditions of the philatelic items , or the ware's been damaged because of being improperly wrapped, clients may ask for exchanging a purchase.

Ways of Exchanging a Purchase
Please send the ware, which you'd like to exchange after the purchase, to us through ordinary mail, and write down the words of "Exchange the Purchase" on the mail. The reason of exchange should also be written on it. Please pay attention that do not let your wrap damage the wares. Leave the wares their original state. After receiving and checking out, we will exchange for you.

About Encouraging Sale
For some wares (hottest and those only in small quantity) , we offer " Encouraging Sale" only to those more enthusiastic clients (which refers to member who often shops in CPI E-shop and has spent much money on purchase) . That means that if your accumulative total of the expenditure in CPI E-shop has reached to a certain degree may you buy the wares shown in "Encouraging Sale".